Excellence & Quality Commitment
Enhance Excellence and Quality in Luxury & Retail
In today’s competitive landscape, training has become a strategic lever for achieving excellence. Quality commitment is at the heart of success for luxury and retail brands. By integrating eLearning through Serious Games, these companies not only reinforce their service standards but also foster a continuous improvement process in a fun and engaging way.
Why Choose Serious Games for Excellence and Quality Commitment Training?
1. An Immersive and Engaging Approach
Serious Games allow you to tackle important topics like luxury and retail quality commitment in an interactive way. Unlike traditional eLearning methods, these games capture participants’ attention with immersive scenarios, challenges, and rewards.
2. Better Content Retention
By promoting active participation, Serious Games encourage deeper understanding and retention of key information. Immersed in a fun, engaging environment, participants intuitively grasp service standards and best practices.
3. Adaptability and Personalization
Each Serious Game can be tailored to reflect the unique identity of your brand. This ensures a custom eLearning experience that aligns with your company’s values and goals, while also promoting continuous improvement within your teams.
What We Offer: A Tailored, All-Inclusive Solution
Our agency specializes in creating fully customized Serious Games. Here’s what we bring to the table:
- 100% Tailored to Your Brand’s DNA: A game built specifically to meet your unique needs.
- Intellectual Property Ownership: Once developed, the Serious Game is yours to use as you wish, with no restrictions.
- Unlimited Access for Players: Accessible to your entire organization, whenever and as often as needed.
- Multi-Platform Compatibility: Fully optimized for mobile, tablet, and desktop, with no downloads required.
- Unlimited Updates: Easily add new content or make modifications at any time.
- Custom Performance Metrics: Integration with PowerBI for detailed tracking and insights.
- Advanced Connectivity: Compatible with APIs, SSO, and LMS for seamless integration.
- Rapid Development: Delivered in less than two months.
- Global Reach: Translations available in any language you require.
- Dedicated In-House Team: 35 creative minds and 15 developers dedicated to your project.
Key Features for Excellence or Quality Engagement Program Training
Automated Game Master
A virtual assistant guides players through the game, offering hints when they get stuck. This ensures a smooth, self-paced experience.
Solo & Multiplayer Modes
Players can choose to play alone or in teams, offering flexibility for all learning styles. The multiplayer mode enhances collaboration and healthy competition.
Real-Time Tracking & Leaderboards
Players can track their progress and compare it with others in real time. Dynamic leaderboards by team, region, or department keep engagement high.
Scoring & Rewards
A points and rewards system acknowledges participants’ achievements, making the learning process both engaging and rewarding.
Customizable Back Office
With a dedicated dashboard, administrators can monitor key performance indicators (KPIs), analyze results, and continuously optimize the training experience.
The Benefits of Serious Games for Excellence Programs
1. Engaging & Effective Learning
Interactive elements like scoring and personalized avatars keep employees hooked, making training both enjoyable and memorable.
2. Boosted Engagement
Employees actively engage in their learning, which helps them better absorb service standards and luxury brand engagement goals.
3. Universal Accessibility
Serious Games are designed to be user-friendly, even for those less familiar with digital tools, offering a smooth and intuitive experience.
4. Strengthened Team Cohesion
Multiplayer mode, along with video chat and messaging, encourages teamwork and collaboration, creating a positive learning atmosphere.
5. Realistic Simulations
Immersive scenarios help employees experience real-world situations, making it easier for them to grasp and apply excellence and quality engagement principles.
Artificial Intelligence for Excellence Programs
Artificial Intelligence (AI) significantly enhances the effectiveness of Serious Games with cutting-edge technologies, including:
- Interactive Dialogue Simulations: Allow employees to practice service standards in a variety of real-world scenarios.
- Emotion Analysis: Using voice and facial recognition, the game adjusts its content in real-time to optimize learning outcomes.
AI ensures personalized and adaptive training, tailored to meet the unique needs of luxury and retail brands. Learn more here.
Digital Escape Room
Identify the key steps to maintain operational excellence through immersive gameplay.
Virtual Scavenger Hunt
Strengthen your team’s understanding of quality processes with tailored clues and missions based on your SOPs.
Hybrid/Classroom
Combine theory and practice to understand quality standards through both in-person and online game formats.
Microlearning
Offer bite-sized modules to clarify excellence goals and expected behaviors.
Metaverse
Provide a virtual environment to practice managing quality standards in real-life scenarios.
Examples of Serious Games Created
Sephora – Strengthening Workplace Safety with a Serious Game
Sephora uses a serious game to raise awareness among its teams about workplace safety, ensuring a high-quality and secure environment. This approach is part of an excellence program designed to train responsible employees who can handle critical situations while maintaining a top-tier customer experience. Read more here.
Maisons du Monde – Serious Game for Change Management
Maisons du Monde implements a serious game to guide its employees in adopting new strategies and values. This process is part of an excellence program aimed at continuously improving internal cohesion and optimizing the customer experience through practices aligned with the brand’s standards. Read more here.
Dior – Gamified Onboarding and Microlearning
Dior’s serious game for employee onboarding incorporates an excellence program, quickly training new hires on the brand’s values. This program ensures consistent service quality, which is crucial to uphold the brand’s standards of excellence in sales and customer experience. Read more here.
Carrefour – Serious Game on Digital Retail and E-Commerce
Carrefour’s serious game, integrated into their excellence program, trains employees on digital retail practices and omnichannel management. This helps them stay on top of new technologies and ensures a smooth customer experience that meets the company’s excellence requirements. Read more here.
Lancôme – Digital Learning via Escape Game
Lancôme uses a digital escape game to enhance product training, a key component of their excellence program. By training their consultants to have high-level product knowledge, the brand guarantees an exceptional customer experience in line with its service excellence standards. Read more here.
A Serious Game for an Excellence and Quality Commitment Program is an ideal solution for luxury and retail companies. These games not only make training more accessible but also more engaging, ensuring a quick and lasting mastery of service standards and continuous improvement processes.
Investing in a Serious Game means choosing a modern, effective way to train your teams while reinforcing their commitment to quality.
Here are just a few of the prestigious brands who trust us to train their teams in excellence with Serious Games:
Data-Driven Impact of Serious Games
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Performance 25% increase in revenue per employee post-training
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Customer Satisfaction 15% increase in average customer satisfaction score post-training
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Efficiency 30% less time spent resolving customer issues
How to play ?
Memorize the order in which the different blocks of the circle are illuminated, then reproduce it in the same order by clicking on it.
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