Etiquette & Communication

Examples of Topics Covered in Etiquette and Communication Training:

Codes of Conduct in Luxury

• Mastering the appropriate behaviors for client interactions.
• Training on posture, tone, and suitable vocabulary.

Pronunciation of Brand Names and Products

• Learning the correct pronunciation of brand names and collections.
• Exercises to perfect international pronunciation.

Culture and Traditions of Clients

• Tailoring interactions based on clients’ cultural backgrounds.
• Avoiding missteps by understanding customs and traditions.

Elegant and Discreet Gestures

• Techniques for handling products without compromising their perceived value.
• Elegant approaches to presentation and packaging.

Why Use Serious Games for Etiquette and Communication Training?

Serious Games in eLearning provide an innovative approach to complex topics like politeness, protocol, and effective communication. Here’s why they’re particularly suited for this type of training:

1. Immersive Learning

Employees engage in realistic scenarios that enhance memory retention and practical application.

2. Increased Engagement

Features like avatars, scores, and leaderboards make the training interactive and enjoyable.

3. Flexibility

Games are accessible anytime, on various devices, making continuous learning easy.

4. Measurable Results

Real-time tracking and personalized performance indicators help optimize training

What Our Agency Offers

Our Serious Games are designed to meet the specific needs of each business. Here are the unique features of our Serious Game eLearning offer:

• 100% Tailored to Your Brand: Each game is crafted to reflect your company’s identity and values.
• Full Ownership of the Serious Game: You have full ownership for unlimited use.
• Universal Accessibility: Our games work on mobile, tablet, and desktop devices with no download required.
• Flexibility and Scalability: Content can be enriched and updated at any time.
• Performance Indicators Integration: Analyze results with tools like PowerBI or other connected APIs.
• Rapid Development: Your game will be ready in less than two months.
• Global Reach: Unlimited translations in all languages.
• Dedicated Team: Our 35 creatives and 15 developers work in-house to ensure quality and customization.

Key Features for Etiquette & Communication Training

Automated Game Master

A virtual character guides players throughout the game, assists when they’re stuck, and ensures complete autonomy.

Solo and Multiplayer Mode

Employees can choose to play alone or in teams, enhancing both collaboration and a competitive spirit.

Player Tracking

Monitor participants’ performance in real-time, fostering continuous motivation.

Leaderboards

A dynamic ranking system boosts competitiveness:

• Live Leaderboard: For immediate challenges.
• Final Ranking: To assess overall performance.
• Specific Leaderboards: By region, department, or team.

Scoring and Rewards

Points awarded based on defined criteria (time, answers, actions), with the option to redeem them for rewards (gifts, donations).

Customized Back Office

Access detailed data via a custom dashboard or integrated with your PowerBI.

Custom Avatars

Create tailored avatars, making the experience even more engaging.

Advantages of Serious Games for Etiquette & Pronunciation

1. Playful Learning

Eases the assimilation of courtesy rules through engaging scenarios.

2. Enhanced Engagement

Interactive features (scores, rewards, avatars) motivate participants.

3. Increased Accessibility

A straightforward path, suitable for all skill levels.

4. Team Spirit

Multiplayer mode promotes team cohesion among employees.

5. Real-World Scenarios

Immersive scenarios allow for the direct application of learned skills.

Artificial Intelligence for Etiquette & Pronunciation

We integrate AI into our Serious Games for an even more personalized training experience:

• Interactive Dialogue Simulations: Practice using an appropriate tone and vocabulary.
• Emotion Analysis: With voice and facial recognition, employees receive real-time feedback to refine their professional demeanor and communication skills.

Learn more about our AI solutions: AI-based Serious Game.

Etiquette and Communication-based Formats:

Digital Escape Room

Perfect your pronunciation and etiquette rules through immersive linguistic scenarios.

Explore this format.

Virtual Scavenger Hunt

Explore linguistic subtleties and politeness codes by deciphering cultural clues

Learn more.

Hybrid/Classroom

Combine interactive learning and live coaching to reinforce proper etiquette practices.

Discover the hybrid format.

Microlearning

Offer mini-modules to improve linguistic and behavioral skills.

Try microlearning.

Metaverse

Simulate international interactions in 3D to master local etiquette codes.

Dive into the metaverse.

Examples of Serious Games for Luxury and Retail

Sephora – Reinforcing Workplace Safety in Stores and Offices via a Serious Game

Sephora’s serious game integrates modules on professional etiquette, especially for customer interactions in-store. Employees are trained on the importance of correct pronunciation and the use of appropriate language, ensuring a respectful and high-quality customer experience. Read more here.

Carrefour – Serious Game on Digital Retail and E-commerce

Carrefour developed a serious game that includes modules on etiquette and pronunciation, particularly in the context of digital retail. Employees are trained on how to address customers online and in-store, ensuring clear, polite, and professional communication across all channels. Read more here.

Lancôme – Digital Learning via Escape Game

Lancôme uses a digital escape game that teaches employees etiquette and correct pronunciation in the context of selling luxury products. Advisors learn to communicate in a refined and appropriate manner, strengthening the brand’s high-end image and customer experience. Read more here.

Clients who have trusted us for their etiquette & communication training with Serious Games: